GARMENT CARE 

We use a unique garment dye process that creates a vintage soft and pre-shrunk feel in our products. We recommend washing them in cold water, with similar colors and tumble drying on low heat. Small variations in color, tone and sizing will occur due to our small batch process. Some fading may occur after washing. 

SHIPPING

Our goal is a three to five business day turnaround for fulfillment. Due to high volume, at the time of a product launch this could be extended up to seven to ten business days. Order date is Day 0. This timeframe is prior to USPS or UPS scanning your package in to their system. In times of high volume this can increase up to one business week. If you're noticing an increased delay, contact info@lovelacycollection.com. We offer several shipping methods from two service providers, USPS and UPS. Please note, expedited shipping will not impact the turnaround on any items. Shipping time is separate from fulfillment, rest assured we will work to get your product to you as quickly as possible!

ALL SALES ARE FINAL

Due to the nature of our made-to-order items and high demand, all sales are final and refunds will not be accepted. Cancellations and order changes must be submitted within 10 minutes of checkout. We know our product can move pretty quickly, and the rush to grab what you want can lead to a mistakenly ordered item. That being said, it's very important that you double check your items prior to checkout as we are unable to edit orders prior to shipping. If you find yourself in this situation and are needing a solution, please contact as quickly as possible at info@lovelacycollection.com. We will make every effort possible to assist you.

Love, Lacy strives to provide a positive customer experience, including providing size charts for each item to help ensure you receive the perfect fit. Garment measurements will vary slightly per style, please check size charts accordingly. All sales are final and returns will not be accepted.

We stand behind our products and your happiness is our goal. If any of your items are received incorrect, damaged or defective, please let us know within 7 days of delivery and we will get you taken care of right away.  We will first work to correct the order with a replacement item. If the ordered item is no longer available, a refund will be issued to the original payment method.

We encourage you to reach out to us if you have any questions about fit or feel prior to purchasing, we are here to help. In the event where you aren't fully satisfied with your order or experience, we promise to be fair and kind while resolving any issues you may have. 

All items applicable for return must be unwashed, unworn and in original condition. Grab bags and limited edition or holiday items excluded.

To start a return, please email us and we will send you a label if your return is approved. 

An e-gift card will be issued to you within 3 business days of receiving your return. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. 

Additional details: 

• We do not offer exchanges or order edits as our products sell out quickly.
• All items are FINAL SALE and are not eligible for return.